JetBlue, Alaska Airlines head J.D. Power list for 2012
comments ()Two airlines without much presence in Dallas-Fort Worth lead their market segments in this year’s North American Airline Satisfaction out Wednesday from J.D. Power and Associates. Alaska...
View ArticleBoyd names ex-Frontier Airlines chief as president and CEO
comments ()Boyd Group International, the consulting firm founded by Michael and Marian Boyd, has named a non-Boyd as president and chief executive officer, and the name is a familiar one. Jeff Potter,...
View ArticleAirlines improve on-time record in May vs. same month in 2011
comments ()U.S. airlines as a group had 83.4 percent of their flights arrive on time or within 14 minutes of schedule in may, up 6.3 points from a year earlier. The only carrier to show a decline was...
View ArticleComplaints creep upward for U.S. airlines
comments ()AirTran Airways and the carrier that owns it, Southwest Airlines, reported the lowest rate of customer complaints per 100,000 passengers in May 2012. On the other end was United Airlines,...
View ArticleAirlines lost fewer bags in May compared to a year earlier
comments ()There seemed to be a general improvement in bag handling in May compared to May 2011, with the rate of mishandled bags per 1,000 passengers down significantly and only a few carriers seeing...
View ArticleAmerican Airlines: We’ve sent an NDA to US Airways
comments ()American Airlines informed employees Friday afternoon that it has kicked off the “strategic alternative” process by sending a non-disclosure agreement to US Airways. US Airways is the only...
View ArticleLet’s rank the airlines in Facebook and Twitter followers
comments ()In the category of useless information, let’s rank a bunch of airlines on how many Facebook “likes” and Twitter followers they have. These numbers are as of 1:50 to 1:55 p.m. Wednesday,...
View ArticleRegional carriers canceled the highest percentage of their flights during...
comments ()The big carriers canceled thousands of flights as Hurricane Sandy approached, destroyed and swept through. But it was actually the regional carriers that had the highest percentage of their...
View ArticleAmerican Airlines does really, really bad in September on-time numbers
comments ()The Bureau of Transportation Statistics on Thursday released the September on-time data for U.S. airlines, and yes, American Airlines really nailed down the bottom of the list. Consider...
View ArticleOctober 2012 traffic, capacity, load factors
comments ()With JetBlue Airways finally reporting its October operating numbers Thursday, all the major carriers have reported their results for last month. Some observations: – Traffic overall was...
View ArticleAirfarewatchdog.com survey: American Airlines has the rudest employees
comments ()American Airlines’ has the rudest employees, according to a recent survey of by travel website Airfarewatchdog.com. One-quarter of travelers in the survey put the Fort Worth-based carrier at...
View ArticleFour largest U.S. carriers cut capacity in 2012
comments ()With JetBlue Airways’ filing of its December and full year traffic on Friday, we’ve got all the big carriers reporting. Here are some observations (revised Monday, Jan. 14, 2013, after...
View ArticleHawaiian Airlines best, American and ExpressJet worst in 2012 on-time...
Hawaiian Airlines maintained its usual spot at the top of the on-time ladder in 2012, with 93.4 percent of its flights arriving on time or less than 15 minutes late. At the other end, American...
View ArticleVirgin America least likely to lose one’s bags; American Eagle most likely in...
If you want to keep your bag, the statistics from 2012 indicate that you’d probably want to fly on Virgin America. American Eagle was most likely to result in a lost bag. Below are the stats for...
View ArticleSouthwest Airlines enjoys lowest rate of passenger complaints in 2012
Southwest Airlines led the U.S. airline industry with the lowest rate of complaints, with 0.25 complaints per 100,000 passengers. That’s 285 complaints registered with the U.S. Department of...
View ArticleJetBlue isn’t ‘bumpy,’ with very few passengers denied boarding in 2012
JetBlue Airways doesn’t overbook, so it consistently has very few passengers denied boarding: 0.01 passengers were bumped involuntarily per 10,000 passengers in 2012, same as in 2011. Translated, it...
View ArticleOn-time rate for U.S. airlines drops in January compared to a year earlier
U.S. airlines reported that 81 percent of their flights arrived on time or within 14 minutes of schedule in January, a drop of 5.2 percentage points from the same month in 2012. The biggest declines...
View ArticlePerformance of U.S. airlines falls in February compared to 2012
U.S. airlines had a higher rate of late flights, cancelled flights, reports of lost bags and complaints in February than in February 2012. I think we’ve covered the gamut. Here are the stats. A flight...
View ArticleFrontier to charge up to $100 for carry-on bags if customer bought cheap...
Frontier Airlines is rebranding itself as an “ultra low-cost carrier,” and that means some things will no longer be free. Frontier said Wednesday it will begin charging customers for carry-on bags if...
View ArticleAirline employment drops a bit in March
Total full-time equivalent employees dropped a bit in March compared to a year earlier, with small gains at a number of airlines offsetting sizeable drops at American Airlines and Delta Air Lines. The...
View ArticleConsumer Reports readers rate Virgin America service at the top, Spirit...
By a comfortable margin, Virgin America tops Consumer Reports’ annual ranking of U.S. airlines, while Spirit Airlines has the bottom spot nailed down by an uncomfortable margin. Consumer Reports said...
View ArticleTraffic, loads up for U.S. airlines, but unit revenues were down in May
With most airlines reporting their results for May, it appears that increased traffic and fewer empty seats did not result in higher unit revenues for many in the industry. Of eight U.S. airlines that...
View ArticleHawaiian tops on-time list in April, American Eagle finishes last
1 Hawaiian Airlines 93.0% 2 Alaska Airlines 86.8% 3 Delta Air Lines 85.6% 4 AirTran Airways 81.2% 5 US Airways 81.0% 6 Virgin America 80.7% 7 SkyWest Airlines 79.7% 8 Pinnacle Airlines 79.7% 9...
View ArticleHere are the other rankings from April 2013′s Air Travel Consumer Report
Reports of lost bags per 1,000 passengers Rank Airline Rank 1 Virgin America 0.89 2 JetBlue Airways 1.87 3 Frontier Airlines 1.88 4 Hawaiian Airlines 1.95 5 Delta Air … [visit site to read more]
View ArticleJetBlue leads American Customer Satisfaction Index for second year
JetBlue Airways finished at the top of the American Customer Satisfaction Index for a second year, which is pretty good since it has been in the ratings only two years. Southwest Airlines, which had...
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Let’s connect the dots and jump to conclusions on the sale of Frontier Airlines
Shall we string together several tidbits and get excited about the sale of Frontier Airlines? 1. Republic Airways Holdings announced earnings Friday and said they’ve got a tentative buyer lined up for...
View ArticleAMR says unit revenues hit record in July
AMR said Monday its unit revenues for American Airlines and AMR Eagle Holdings rose 4 percent in July from a year earlier, to 14.61 cents per available seat mile. It said the 14.61 cents was the...
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Study: Alaska Airlines is most fuel efficient, Allegiant Air the least
Alaska Airlines has the highest fuel efficiency, according to a 2013 study. (PHOTO: Alaska Airlines)visit site to read more]
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It’s final: Frontier Airlines now owned by Indigo Partners
Frontier's aircraft display an array of animals, who speak in the company's ads. (Frontier) Republic Airways Holdings and Indigo Partners announced Tuesday … [visit site to read more]
View ArticleSouthwest Airlines ranks last in on-time arrivals in October
Southwest Airlines, which used to tout its on-time record as a matter of pride, finished last in October in on-time arrivals, according to the U.S. Bureau of Transportation Statistics. The BTS said...
View ArticleOn-time performance drops in November for U.S. carriers
U.S. airlines as a whole had a lower percentage of their flights arriving on time in November than in the same month in 2012, according to data released Tuesday. The Bureau of Transportation...
View ArticleHere are some numbers on reports of lost bags, complaints and bumped passengers
Reports of lost bags per 1,000 passengers, November Rank Airline 2013 2012 Change 1 Virgin America 0.97 0.61 0.36 2 JetBlue Airways 1.48 1.83 -0.35 3 Delta Air … [visit site to read more]
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Southwest Airlines flights out of Love Field will face a lot of competition...
Dallas Mayor Mike Rawlings, left, joins Southwest chairman and CEO Gary Kelly, center, and Southwest chairman emeritus Herb Kelleher at ceremonies Feb. 3 to announce new service out of Dallas Love...
View ArticleOn-time performance for largest U.S. airlines slips 3.6 points in 2013
The largest U.S. airlines, the ones that report their on-time record each month, saw their performance decline by more than 3 points in 2013 compared to 2012. The U.S. Department of Transportation...
View ArticleAmerican Airlines, US Airways beat the other big carriers in on-time...
The new management of American Airlines Group announced last month that employees can earn bonuses if American Airlines and US Airways outperform their largest competitors, Delta Air Lines, United Air...
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Virgin America, JetBlue, Hawaiian and Delta take top spots in airline quality...
In this 2012 file vote, a Virgin America Airbus A320 taxies at Dallas/Fort Worth International Airport (David Woo/Dallas Morning News)visit site to read more]
View ArticleU.S. airlines charge customers nearly $6 billion for bag and change fees in 2013
If one wants to know why the U.S. airline industry has become profitable, one key reason is the willingness of carriers to charge customers to carry their bags and to change or cancel their...
View ArticleHere are May 2014’s on-time marks for U.S. airlines
The U.S. Department of Transportation released the on-time numbers. Once again, Hawaiian Airlines was at the top and, among mainline carriers, Southwest Airlines was at the bottom. On-time in the DOT...
View ArticleHere are the on-time numbers for June 2014
The Bureau of Transportation Statistics released the on-time rankings for U.S. airlines Thursday. On-time means within 14 minutes of schedule. Ranking Carrier On-Time Arrival Pct. 1 visit site to read...
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Spirit Airlines has a new airplane livery, too
This Airbus A319 sports the new Spirit Airlines livery. (Spirit Airlines)visit site to read more]
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Frontier Airlines puts out statement on Ebola-stricken nurse who flew on...
A Frontier Airlines jet taxies at Dallas/Fort Worth International Airport in this July photo. (Terry Maxon/DMN)visit site to read more]
View ArticleIndustry on-time record falls 2.7 points in September compared to 2013
U.S. airlines had 81.1 percent of their flights arrive on time in September, down 2.7 percentage points from September 2013, the U.S. Department of Transportation reported Thursday. Hawaiian Airlines...
View ArticleLost bags, complaints and bumped passengers climb in September versus...
Baggage reports per 1,000 passengers Rank Airline 2014 2013 Change 1 Virgin … [visit site to read more]
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Survey: Customer satisfaction with airlines is up a bit, with JetBlue on top...
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Stacking them deep and selling them cheap: Frontier Airlines to put 230 seats...
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